Booking Policies
Terms and Conditions
Check-in and Check-out
-
Check-in: From 3.00 pm
-
Check-out: Before 12.00 pm
Early check-in and late check-out are subject to availability and not permitted without prior arrangement and may incur additional fees.
Payment conditions
Full payment or partial payment via bank transfer is required to confirm your reservation. If you pay in EUR or AUD you will be charged according to EUR or AUD pricing as stated on our website.
An invoice with payment instructions will be emailed to you. See our available payment options below:
Full Payment:
-
We accept full payment for a hassle-free reservation.
Partial Payment:
-
To confirm your reservation, a 50% down payment is required on the day of booking.
-
The remaining 50% must be paid at least 6 weeks prior to your arrival. You'll be informed of the due date.
-
This payment method does not apply to last-minute bookings.
Children Policy
For safety reasons, children must be supervised at all times during their stay.
​
Pet Policy
Pets are not allowed on the premises.
​
Smoking Policy
Smoking or vaping indoors is strictly not allowed.
​
Events Policy
-
Strictly allowed for guests' small wedding or birthday party only.
-
Fireworks or Sky Lanterns are not allowed.
-
Guests must follow our quiet hours are 9:00 pm - 7:00 am.
-
Guests must inform us if they will have a wedding or birthday party at our villa.
​
Cancellation Policy
-
24-hour grace period: Guests may cancel for a full refund within 24 hours of booking, provided the reservation was confirmed at least 30 days prior to check-in.
-
No refunds after grace period: Cancellations made after the 24-hour window are non-refundable.
-
Last-minute bookings: Reservations confirmed less than 30 days before check-in are non-refundable from the moment of booking. The 24-hour grace period does not apply.
-
No-show: No refund will be given for a no-show.
By confirming your reservation, you agree to these terms.